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RELATIONS® for Healthcare Transformation

4-hour session
CME
CEU
as requested

Our signature RELATIONS® for Healthcare Transformation system offers a sustainable solution to enhancing patient experience and outcomes, evolving a culture of safety, decreasing adverse events, decreasing malpractice events, decreasing turnover and clinician burnout, and increasing thriving and resilience.

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System Overview

This system paves the way to a patient-centered, team-based culture that leads to higher levels of performance, patient satisfaction and loyalty. At its core, it creates an environment that allows the safety and vulnerability needed for deep learning to take place—providing physicians, nurses and caregiver teams with the relational skills needed to deliver exceptional outcomes in a culture rooted in trust, respect, and compassion.

Certification

This IHE system qualifies attendees to 4 CME Credits

Key Outcomes

Outcomes include the development of communication competencies that improve human connection and deeper understanding of others, information gathering for accuracy and efficiency, setting joint agendas that increase buy-in and efficiency, recognizing and responding effectively to emotions, and integrating appreciation into daily work. Healthcare organizations that have put this system to work have seen impressive results, including a 5:1 return on investment over the long term.
Double-digit improvement in employee satisfaction
Significant increases in physician and allied staff ratings
Top returns on value-based payments from the Centers for Medicare and Medicaid Services and private insurers
“Our team has been transformed. This program is like no other. Truly a gift for our organization to gain the skills necessary to connect to our families.”
Dr. Adam Breslow
President, Children’s Primary Care Medical Group
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“What I’m most proud about is the consistency of our performance. I feel a profound sense of pride for our team—our frontline staff, our quality leaders, our board—the entire organization. Improving is very hard work; maintaining improvement is even harder.”
Ronald Paulus, MD
Former CEO
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“Our satisfaction scores were flat. We were trying initiatives here, there and everywhere, but we weren’t seeing sustained improvement, until we found the Institute for Healthcare Excellence.”
AMANDA LAVOIE
Director of Service Excellence, Beaumont, Troy
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FAQs

What is the staff time commitment?

Staff commit to a 4-hour session. However, this culture-changing system is not a quick fix. It takes from nine to twelve months to realize measurable benefits and can take up to four years to achieve maximum results. Leaders who make the commitment to nurture a culture built on relationship-based, patient-centered communication can expect a 5:1 return on their investment. The numbers have added up for some of the nation’s leading healthcare organizations, such as Mission Health, Mayo Clinic in Florida and Naval Hospital Jacksonville.

Who should attend the sessions?

Leaders, physicians, nurses, and other care team members can attend sessions.

What is the staff time commitment?
Who facilitates the sessions?
What is the staff time commitment?
What type of CE credits apply?
Who should attend the sessions?
What can we start?

What type of CME credits apply?

Our certification encompasses Continuing Medical Education Credits (CME) in partnership with Saint Louis University School of Medicine’s Continuing Medical Education Program.

This IHE system qualifies attendees to 4 CME Credits.

When can we start?

You can talk to one of our systems experts today.

FAQs

What is the staff time commitment?
Who facilitates the sessions?
What is the staff time commitment?
What type of CE credits apply?
Who should attend the sessions?
What can we start?

Ready to get started?

Talk to one of our systems experts today.