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RELATIONS® for Transformation

4-hour course
CME
CEU
as requested

Our signature IHE RELATIONS® program offers a sustainable solution for enhancing team efficiency and performance, evolving a high-trust culture, decreasing turnover and burnout, increasing innovation and agility, and fostering employee thriving and resilience.

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Program Overview

This program paves the way to a team-centered, high-performance culture that leads to higher levels of employee engagement, customer satisfaction, and loyalty. At its core, it creates an environment that allows the safety and vulnerability needed for deep learning to take place—providing leaders and teams with the relational skills needed to deliver exceptional results in a culture rooted in trust, respect, and compassion.

Certification

This IHE system qualifies attendees to 4 CME Credits

Key Outcomes

Outcomes include the development of communication competencies that improve human connection and deeper understanding of others, information gathering for accuracy and efficiency, setting joint agendas that increase buy-in and productivity, recognizing and responding effectively to emotions, and integrating appreciation into daily work. Organizations that have put this program to work have seen impressive results, including a 5:1 return on investment over the long term.
Enhanced team efficiency and performance
Increased employee engagement and retention
Improved customer satisfaction and loyalty
“Our team has been transformed. This program is like no other. Truly a gift for our organization to gain the skills necessary to connect to our families.”
Dr. Adam Breslow
President, Children’s Primary Care Medical Group
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“What I’m most proud about is the consistency of our performance. I feel a profound sense of pride for our team—our frontline staff, our quality leaders, our board—the entire organization. Improving is very hard work; maintaining improvement is even harder.”
Ronald Paulus, MD
Former CEO
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“Our satisfaction scores were flat. We were trying initiatives here, there and everywhere, but we weren’t seeing sustained improvement, until we found the Institute for Healthcare Excellence.”
AMANDA LAVOIE
Director of Service Excellence, Beaumont, Troy
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FAQs

What is the staff time commitment?

Staff commit to a 4-hour course. However, this culture-changing system is not a quick fix. It takes from nine to twelve months to realize measurable benefits and can take up to four years to achieve maximum results. Leaders who make the commitment to nurture a culture built on relationship-based, patient-centered communication can expect a 5:1 return on their investment. The numbers have added up for some of the nation's leading organizations across various industries.

Who should attend the course?

Leaders, managers, and team members at all levels of the organization can attend the course to develop essential relational skills and drive cultural transformation.

What is the staff time commitment?
Who facilitates the sessions?
What is the staff time commitment?
What type of CE credits apply?
Who should attend the sessions?
What can we start?

What type of CME credits apply?

Our certification encompasses Continuing Medical Education Credits (CME) in partnership with Saint Louis University School of Medicine’s Continuing Medical Education Program.

This IHE system qualifies attendees to 4 CME Credits.

When can we start?

You can talk to one of our experts today.

FAQs

What is the staff time commitment?
Who facilitates the sessions?
What is the staff time commitment?
What type of CE credits apply?
Who should attend the sessions?
What can we start?

Ready to get started?

Talk to one of our programs experts today.