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Communication for Cultivating an Inclusive Culture

4-Hour Session
CME
CEU
as requested

Cultural beliefs have many dimensions, including decision-making styles, healing traditions, spirituality, expectations and assumptions about privacy/disclosure, status/hierarchy, socio-economic status and immigration status. This system is designed to help healthcare professionals learn to communicate in a manner that is respectful, compassionate, and sensitive in order to fully understand the patient’s health needs and craft an appropriate and meaningful care plan.

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System Overview

This interactive system goes beyond excellent core communication skills to identifying any underlying/existing personal biases and how those biases may impact interactions, the overall provider-patient relationship and, ultimately, clinical outcomes, safety, and efficiency. It features introductory materials, videos, small group activities and large group discussions.

Certification

CME/CEU credits are available upon request for this system.

Key Outcomes

Clinicians, teams and leaders will come away from this system with the ability to communicate in an effective manner with patients and colleagues from diverse backgrounds and cultures with sensitivity to not only ethnic diversity, but also differences in economic status, religious beliefs, weight, height, and gender.
Understanding how beliefs affect decision making
Enriched communication skills
Increased awareness of healthcare disparity impact
“Our team has been transformed. This program is like no other. Truly a gift for our organization to gain the skills necessary to connect to our families.”
Dr. Adam Breslow
President, Children’s Primary Care Medical Group
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“What I’m most proud about is the consistency of our performance. I feel a profound sense of pride for our team—our frontline staff, our quality leaders, our board—the entire organization. Improving is very hard work; maintaining improvement is even harder.”
Ronald Paulus, MD
Former CEO
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“Our satisfaction scores were flat. We were trying initiatives here, there and everywhere, but we weren’t seeing sustained improvement, until we found the Institute for Healthcare Excellence.”
AMANDA LAVOIE
Director of Service Excellence, Beaumont, Troy
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FAQs

What is the staff time commitment?
Who facilitates the sessions?
What is the staff time commitment?
What type of CME credits apply?
Who should attend the sessions?
What can we start?

FAQs

What is the staff time commitment?
Who facilitates the sessions?
What is the staff time commitment?

What is the staff time commitment?

The Communication for Cultivating an Inclusive Culture system is a four-hour session.

Who facilitates the session?

The session is facilitated by an IHE expert.

Who should attend the sessions?

This system is offered to physicians, allied healthcare providers and administrative staff of all backgrounds.

What type of CE credits apply?
Who should attend the sessions?
What can we start?

What type of CME credits apply?

Our certification encompasses Continuing Medical Education Credits (CME) in partnership with Saint Louis University School of Medicine’s Continuing Medical Education Program.

CME/CEU credits are available upon request for this system.

When can we start?

You can talk to one of our systems experts today.

Ready to get started?

Talk to one of our systems experts today.