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Thrive Experience Mapping

4-day session
CME
CEU
as requested

Experience Mapping emphasizes removing hassles in daily work through process redesign. The focus is on amplifying the positive human connections that drive thriving and performance, create greater efficiency and reliability, produce an outstanding workplace culture, and reduce burnout.

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System Overview

Our approach to process redesign is unique, as it includes the traditional focus of LEAN (removing waste) and Six Sigma (removing variation), and extends the scope of PI (perpetual improvement) to human experience.

Certification

CME/CEU credits are available upon request for this system.

Key Outcomes

The goals and objectives of Experience Mapping include measuring current process flow performance, including traditional process, outcome, and financial metrics. Assessing process reliability, variation, and waste. Assessing emotional and cultural impacts of individual experience and interpersonal interactions embedded in current process flows. Identifying root causes of impediments to clinical outcomes, organizational performance, optimal culture, and workforce thriving. Prioritizing interventions to solve root causes, through process redesign.
Improve clinical outcomes
Optimize organizational performance
Address burnout
“Our team has been transformed. This program is like no other. Truly a gift for our organization to gain the skills necessary to connect to our families.”
Dr. Adam Breslow
President, Children’s Primary Care Medical Group
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“What I’m most proud about is the consistency of our performance. I feel a profound sense of pride for our team—our frontline staff, our quality leaders, our board—the entire organization. Improving is very hard work; maintaining improvement is even harder.”
Ronald Paulus, MD
Former CEO
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“Our satisfaction scores were flat. We were trying initiatives here, there and everywhere, but we weren’t seeing sustained improvement, until we found the Institute for Healthcare Excellence.”
AMANDA LAVOIE
Director of Service Excellence, Beaumont, Troy
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FAQs

What is the staff time commitment?
Who facilitates the sessions?
What type of CME credits apply?
Who should attend the sessions?
When can we start?

FAQs

What is the staff time commitment?
Who facilitates the sessions?
What is the staff time commitment?

What is the staff time commitment?

Experience Mapping requires four days of on-site assessment and analysis, including two days of intensive, facilitated planning by a subgroup of ten to twenty care team members from the area pursuing process redesign.

Who facilitates the session?

IHE experts facilitate the Experience Mapping process.

Who should attend the sessions?

Experience Mapping can be conducted for a practice, clinic, hospital unit, or department up to a maximum workforce size of 200 people.

What type of CE credits apply?
Who should attend the sessions?
What can we start?

What type of CME credits apply?

Our certification encompasses Continuing Medical Education Credits (CME) in partnership with Saint Louis University School of Medicine’s Continuing Medical Education Program.

CME/CEU credits are available upon request for this system.

When can we start?

You can talk to one of our systems experts today.

Ready to get started?

Talk to one of our systems experts today.