Experience Mapping emphasizes removing hassles in daily work through process redesign. The focus is on amplifying the positive human connections that drive thriving and performance, create greater efficiency and reliability, produce an outstanding workplace culture, and reduce burnout.
Our approach to process redesign is unique, as it includes the traditional focus of LEAN (removing waste) and Six Sigma (removing variation), and extends the scope of PI (perpetual improvement) to human experience.
Experience Mapping requires four days of on-site assessment and analysis, including two days of intensive, facilitated planning by a subgroup of ten to twenty care team members from the area pursuing process redesign.
IHE experts facilitate the Experience Mapping process.
Experience Mapping can be conducted for a practice, clinic, hospital unit, or department up to a maximum workforce size of 200 people.
Our certification encompasses Continuing Medical Education Credits (CME) in partnership with Saint Louis University School of Medicine’s Continuing Medical Education Program.
CME/CEU credits are available upon request for this system.
You can talk to one of our systems experts today.