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Thrive Experience Mapping

4-day Program
CME
CEU
as requested

In today's highly competitive talent market, organizations that create exceptional employee experiences are winning the war for talent and unlocking new levels of performance. Our Thrive Experience Mapping service helps you design and deliver employee experiences that fuel engagement, retention, and business results.

Read Case Study

System Overview

We take a human-centered approach to experience design, putting your employees at the center of the process. Our methodology includes:

Discovery: We start by deeply understanding your employees' needs, preferences, and pain points through surveys, interviews, focus groups, and journey mapping.

Design: Based on the insights gathered, we work with you to co-create a vision for the ideal employee experience and design the key moments that matter across the employee lifecycle.

Delivery: We support you in bringing the new experience to life through training, communication, and change management efforts, ensuring that it is consistently delivered across the organization.

Measurement: We help you establish metrics and feedback loops to continuously measure the impact of the new experience and identify opportunities for ongoing improvement.

Throughout the process, we bring best practices and benchmarks from leading organizations to inspire and inform your experience design.

Certification

CME/CEU credits are available upon request for this system.

Key Outcomes

By partnering with IHE for Thrive Experience Mapping, you will:
Create a differentiated employee experience that sets you apart as an employer of choice
Increase employee engagement, productivity, and retention
Align your employee experience with your brand and business strategy
“Our team has been transformed. This program is like no other. Truly a gift for our organization to gain the skills necessary to connect to our families.”
Dr. Adam Breslow
President, Children’s Primary Care Medical Group
Read Client Study
“What I’m most proud about is the consistency of our performance. I feel a profound sense of pride for our team—our frontline staff, our quality leaders, our board—the entire organization. Improving is very hard work; maintaining improvement is even harder.”
Ronald Paulus, MD
Former CEO
Read Client Study
“Our satisfaction scores were flat. We were trying initiatives here, there and everywhere, but we weren’t seeing sustained improvement, until we found the Institute for Healthcare Excellence.”
AMANDA LAVOIE
Director of Service Excellence, Beaumont, Troy
Read Client Study

FAQs

What is the staff time commitment?
Who facilitates the sessions?
What type of CME credits apply?
Who should attend the sessions?
When can we start?

FAQs

What is the staff time commitment?
Who facilitates the sessions?
What is the staff time commitment?

What is the staff time commitment?

Experience Mapping requires four days of on-site assessment and analysis, including two days of intensive, facilitated planning by a subgroup of ten to twenty care team members from the area pursuing process redesign.

Who facilitates the program?

IHE experts facilitate the Experience Mapping process.

Who should attend the programs?

Experience Mapping can be conducted for a practice, clinic, hospital unit, or department up to a maximum workforce size of 200 people.

What type of CE credits apply?
Who should attend the sessions?
What can we start?

What type of CME credits apply?

Our certification encompasses Continuing Medical Education Credits (CME) in partnership with Saint Louis University School of Medicine’s Continuing Medical Education Program.

CME/CEU credits are available upon request for this system.

When can we start?

You can talk to one of our systems experts today.

Ready to get started?

Talk to one of our programs experts today.