In today's highly competitive talent market, organizations that create exceptional employee experiences are winning the war for talent and unlocking new levels of performance. Our Thrive Experience Mapping service helps you design and deliver employee experiences that fuel engagement, retention, and business results.
We take a human-centered approach to experience design, putting your employees at the center of the process. Our methodology includes:
Discovery: We start by deeply understanding your employees' needs, preferences, and pain points through surveys, interviews, focus groups, and journey mapping.
Design: Based on the insights gathered, we work with you to co-create a vision for the ideal employee experience and design the key moments that matter across the employee lifecycle.
Delivery: We support you in bringing the new experience to life through training, communication, and change management efforts, ensuring that it is consistently delivered across the organization.
Measurement: We help you establish metrics and feedback loops to continuously measure the impact of the new experience and identify opportunities for ongoing improvement.
Throughout the process, we bring best practices and benchmarks from leading organizations to inspire and inform your experience design.
Experience Mapping requires four days of on-site assessment and analysis, including two days of intensive, facilitated planning by a subgroup of ten to twenty care team members from the area pursuing process redesign.
IHE experts facilitate the Experience Mapping process.
Experience Mapping can be conducted for a practice, clinic, hospital unit, or department up to a maximum workforce size of 200 people.
Our certification encompasses Continuing Medical Education Credits (CME) in partnership with Saint Louis University School of Medicine’s Continuing Medical Education Program.
CME/CEU credits are available upon request for this system.
You can talk to one of our systems experts today.