Creating a Culture of Excellence addresses disruptive behaviors, which are defined as repeated, unwanted actions that humiliate, offend and/or cause distress in the recipient. These behaviors remain relatively common in medicine, and healthcare organizations often struggle to address disruptions until a crisis develops. Taking a proactive approach is essential, because disruptive behaviors are linked not only to burnout, but also to turnover, grievances, diagnostic errors, surgical mistakes, and medication errors.
Addressing Disruptive Behaviors helps physicians, care team members, and leaders explore root causes of disruptive behaviors and deploy evidence-based tactics for de-escalating difficult conversations and avoiding disruptions altogether.
This is a two-hour session. Multiple sessions can be conducted (e.g., three sessions in a day) to reach the entire workforce of a practice, clinic, hospital unit, or department.
The session is facilitated by an IHE expert.
This system can be conducted for approximately 20-25 participants per session, including leaders, physicians, nurses, and other care team members.
Our certification encompasses Continuing Medical Education Credits (CME) in partnership with Saint Louis University School of Medicine’s Continuing Medical Education Program.
CME/CEU credits are available upon request for this system.
You can talk to one of our systems experts today.