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Disclosing Adverse Events

4-Hour Session
CME
CEU
as requested

Adverse events occur every day in every healthcare institution. These events create a challenge to transparency surrounding the event with patients, families, and colleagues. In addition the emotional strain that occurs at the individual level following an event can lead to devastating consequences. Principles and skills to disclose adverse events are imperative to preserving trust, honesty, and integrity between the healthcare team and the patients they serve.

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System Overview

In addition to excellent core communication skills, unique skills in recognizing and responding appropriately to different types of adverse events are explored. Principles and skills to disclose adverse events are introduced. This system also explores the caregiver involved in a medical error, understanding why patients and their families sue, including who is at the highest risk of being sued, and understanding the link between open disclosure and litigation.

Certification

CME/CEU credits are available upon request for this system.

Key Outcomes

Properly reporting adverse events. Approaches to developing the necessary infrastructure to support clinical teams when adverse events occur. Providing emotional support for caregivers involved in an adverse event.
Creating a culture that fosters open, transparent, and honest sharing of adverse events
“Our team has been transformed. This program is like no other. Truly a gift for our organization to gain the skills necessary to connect to our families.”
Dr. Adam Breslow
President, Children’s Primary Care Medical Group
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“What I’m most proud about is the consistency of our performance. I feel a profound sense of pride for our team—our frontline staff, our quality leaders, our board—the entire organization. Improving is very hard work; maintaining improvement is even harder.”
Ronald Paulus, MD
Former CEO
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“Our satisfaction scores were flat. We were trying initiatives here, there and everywhere, but we weren’t seeing sustained improvement, until we found the Institute for Healthcare Excellence.”
AMANDA LAVOIE
Director of Service Excellence, Beaumont, Troy
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FAQs

What is the staff time commitment?
Who facilitates the sessions?
What is the staff time commitment?
What type of CME credits apply?
Who should attend the sessions?
What can we start?

FAQs

What is the staff time commitment?
Who facilitates the sessions?
What is the staff time commitment?

What is the staff time commitment?

This is a four-hour session.

Who facilitates the session?

The session is facilitated by an IHE expert.

Who should attend?

Clinicians, clinical team members, leaders.

What type of CE credits apply?
Who should attend the sessions?
What can we start?

What type of CME credits apply

Our certification encompasses Continuing Medical Education Credits (CME) in partnership with Saint Louis University School of Medicine’s Continuing Medical Education Program.

CME/CEU credits are available upon request for this system.

When can we start?

You can talk to one of our systems experts today.

Ready to get started?

Talk to one of our systems experts today.